Payment Methods Accepted Policy:
We accept the following methods of payments: Cash, Credit/Debit Cards and Bank Wires (wholesale orders only).
Cash - In-store only.
Credit/Debit Cards – We accept all major credit cards and debit cards. In order to process your card we must have the exact billing address and telephone number that is on file with your Bank or Credit Card Company. Any incorrect or inaccurate information provided at the time of purchase will result in a delay with processing your order. Your credit/debit card will be charged immediately after your order has been successful processed in our system.
Bank Wires – We accept bank wires on wholesale orders that exceed $1,000 domestically and internationally. All International orders will reflect the current currency rate of the USD for retail purchases. Bank wire information will be provided via phone and email. Orders exceeding $1,000 will only be release once all funds have cleared our bank.
Order Sales Tax Policy:
All orders will include local sales tax.
Fraudulent Orders Policy:
Through our merchant account we automatically check orders for obvious signs of fraud and / or allow us to set the fraud conditions through our processing system. For all credit/debit you will be required to enter your CVV (card verification value) code. To assist with the prevention of fraud, additional verification can be requested before the order can be processed.
We have the right to cancel and/or prosecute all fraudulent orders to the fullest extent of the law.
Online Orders – To place an online order 24 hours a day, simply select the product(s) you would like to purchase, add the product(s) to your shopping cart and proceed to checkout. We provide secure checkout so that your information is kept secure and safe during your shopping experience with us.
Order Fulfillment Policy:
We fulfill order during our business operating hours Monday through Friday between 9:00AM and 6:00PM EST. All instock orders will be processed within 72 hours. Processing time for orders place on the weekend or national holiday will not begin until the following business day.
NOTE: ALL overnight and 2-Day express orders placed after 2:00PM EST will ship the next business day. In addition, ALL overnight and 2-Day express are REQUIRED to submit a copy of your identification and credit/debit card during the verification process. A representative will call and or email you for this information. Once received your order will be shipped.
All orders will receive an order acknowledgement immediately via email to the email address provided during the checkout process.
I Heart Hair also offers overnight or two day express shipping (Continental US Only) for orders received by 2PM EST. All orders received after 2PM EST requesting overnight or 2-day express shipping cannot be guaranteed to be shipped the same day but will be shipped the following day. (NOTE: This applies to all in stock products.)
I Heart Hair ships via UPS, FedEx and USPS. All customers will receive a confirmation that contains a tracking number once your item has shipped. If all items in your purchase are not shipped at the same time you will receive multiple confirmation emails with individual tracking numbers for when the item(s) is shipped.
Product Availability Policy:
If you place an order and the product you purchase is out of stock or unavailable we will call you to notify you on the status of the product(s). At that time you will have the option to edit your order and request a different product offer or you can request to cancel your order and your payment will not be processed, all funds will be released back to your debit/credit card. Please allow 3-5 business days for your refunds to be released back to your banking institution.
Special Order Policy:
We offer special orders on custom items such as Keratin, clips, longer extensions not available in our product offering. All special order will be processed only via phone. Most special order will take a minimum of 14 business days to process before shipping.
We at I Heart Hair, Inc. have the right to make changes and or updates to our product prices, company policies as well as procedures. We ask that you check back with us periodically for any and all changes and or updates.
Due to the nature of the hair extension industry, all sales of all hair products are final. At no time will we refund any product purchased through our website, on location at events, or via phone. If you receive the wrong product, we will provide you with a RMA Return Form for the item(s) so that you can return the item for an exchange. Once we receive the item(s) and inspect the item(s) we will exchange the item within 48 hours of verified inspection or when the replacement item(s) is available for shipment. Customer will be notified via email when items(s) have been accepted or rejected for exchange.
Customer will be able to exchange item(s) for an item(s) equal or greater than the value of the item(s) being exchanged.
Customers requesting an exchange will receive a credit to their membership accounts upon full inspection and acceptance of the item(s) requested for exchange. Customers will have 90 days to utilize the credit, after 90 days the credit will expire.
We will offer exchanges on item(s) that are initiated within 21 days of the original purchase and upon full inspection of the product. In order to qualify for an exchange, the item(s) must meet the following conditions:
• All item(s) must be unused and unaltered, meaning the item should not be unraveled, combed, brushed, cut, colored or washed. Also, the item(s) should not have any chemicals applied and not heat should be applied. All bundles must be intact upon return.
• In accordance to federal health laws, human hair products cannot be exchanged if any portion of the item has been used, worn, or tampered prior to exchange. Due to hygiene and these federal laws a thorough inspection of the item will be conduct and to the discretion of the company will be decided if the item is eligible for an exchange.
• All exchanges must be initiated within 21 days of original purchased date. Any request for exchange after 21 days will not be honored and any item sent to I Heart Hair, Inc. will not be returned.
• All item(s) must be returned in its original packaging and must include a copy of the original invoice.
• All items must be accompanied by the proper RMA. The RMA enables us to track your exchange, if your item(s) does not have the proper paperwork I Heart Hair is not held liable for any exchanges that are lost in the process.
• All item(s) exchanged are subject to a 5% restocking fee, unless the item was incorrectly processed.
We have made the exchange process easy for you as we want to make sure that everyone who purchases our products is pleased. If you are in need of an exchange, please call us at 888-785-7720 to start the exchange process. In order to successful exchange any product, please follow the following steps:
• Contact us within 21 days of your original purchase date to receive your RMA Return Form which consist a uniquely RMA generated number specific to your order and item you would like to exchange. We will email you the RMA Return Form.
• Package your products in its original packaging, a copy of your original invoice and prepare for shipping.
• Make sure you apply the RMA Return Form to the outside of your package.
• Drop your package off at the appropriate delivery service indicated on the RMA Return Form.
• After we receive your package, please allow at least 48 hours for your exchange to be inspected and processed.
Hair Color Policy:
We deal with suppliers that provide us with un-treated, un-colored and un-dyed 100% virgin human hair. Because this is human hair, the hair comes in various natural hair colors ranging from black to light brown or 1B to 2. When you receive your product please be aware that there may be some light strands and or gray strands. If you are not pleased with the color of natural hair that you receive we will not exchange or issue a credit for the purchased product.
Refused, Failed, or Incorrect Delivery / Lost & Stolen Orders Policy:
In order to make sure you receive your order in a timely manner please make sure that all your shipping information is current and accurate. We ask that you check your shipping address prior to confirming your order including your apartment number, street extension (ST, RD, DR, etc.). It is the customer’s responsibility to provide I Heart Hair with the correct information to get you your order.
Orders in need of address change after receiving your tracking confirmation you will be assessed a $10 fee to make the corrections.
A $10 assessment fee will also be applied to failed deliveries that require reshipment.
NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.