What should I do when I receive my I Heart Hair Extensions?

Thoroughly inspect each bundle to make sure the texture, length and pattern is correct before unraveling the hair bundle. We gladly accept hair exchanges only if it is unused with all tags and banding still intact.

How should I take care of my hair extensions?
Hair Care Instructions:

Washing Hair:

I Heart Hair virgin hair extensions should be treated as normal hair and washed regularly to maintain its natural shape. Shampoo, condition and moisturize your hair every 3-5 days. Make sure to brush out all tangles before you wash your hair or go to sleep at night. Always use a low PH high moisturizing shampoo and conditioner.

Some shampoos can be too harsh for your hair extensions; we recommend that you pre-condition your extensions before washing by applying conditioner to hair without rinsing it out. Then wash hair normally and follow with conditioner.

If needed, please consult your local stylist for further hair care instructions.


    • Use a soft bristle brush starting from the bottom, gently work your way up. Do not tug or pull on the hair.

    • At night, tie your hair up gently or wrap it to prevent tangling.
    • If you have braid extensions, run your fingers through the braids to help prevent tangling.

For more detailed hair care instructions and videos, check out our Hair Education section.

When can I expect to receive my I Heart Hair product?
I Heart Hair will always provide our customers with flat-rate based shipping for all orders within the continental U.S. All in stock orders are guaranteed to ship within 72 hours (business operating hours). Once your order ships, expect it to arrive to you within 3-5 business days for standard shipping (continental U.S. only).

International orders will be processed with 72 hours based on availability of product and arrival schedule will be included within your shipping confirmation. International orders typically arrive within 7-10 business days.

All orders placed outside of I Heart Hair operating hours (including holidays and weekends) will be processed the following business day.

Does I Heart Hair Offer Express Shipping?
Yes, we do offer overnight or two day express shipping (Continental US Only) for orders received by 2PM EST. All orders received after 2PM EST requesting overnight or 2-day express shipping cannot be guaranteed to be shipped the same day but will be shipped the following day. (NOTE: This applies to all in stock products.)

NOTE: ALL overnight and 2-Day express orders placed after 2:00PM EST will ship the next business day. In addition, ALL overnight and 2-Day express are REQUIRED to submit a copy of your identification and credit/debit card during the verification process. A representative will call and/or email you for this information. Once received your order will be shipped. 

All orders placed outside of I Heart Hair operating hours (including holidays and weekends) will be processed the following business day.

How will my I Heart Hair product be shipped?
I Heart Hair ships via UPS, FedEx and USPS. All customers will receive a confirmation email that contains a tracking number once your item has shipped. If all items in your purchase are not shipped at the same time you will receive multiple confirmation emails with individual tracking numbers for when the item(s) is shipped.

Why should I choose Signature Required Shipping over Standard Ground Shipping w/ No Signature?
Signature required shipping helps to provide another level of security to your purchase. By selecting signature required shipping, someone must be present at the residence or business and will be required to sign for the package. If someone is not available to sign for the package, you will be left a delivery notice that will provide you with re-delivery dates and further steps to retrieve your package. If you choose not to have signature required on your package, your package will be left at the shipping address. All packages left at the shipping address are the responsible of the customer and no longer the responsibility of I Heart Hair, Inc. 

I received my shipping confirmation but never received my I Heart Hair product, what do I do?

We are sorry for any inconveniences that you have incurred. I Heart Hair wants to provide you with assistance in finding out what has happened. Please contact I Heart Hair customer service. 

Email: orders@ihearthairinc.com

Telephone (during business hours only): 888-785-7720

How much hair comes in a bundle?
A I Heart Hair bundle of hair contains about 3.5-4.0 oz of hair. If you are looking to receive a full-head of extensions we recommend 2 bundles when purchasing anything under 18" and 3 bundles when purchasing anything over 18". If you like your hair with extra fullness we would recommend using 3-4 bundles of hair for a full head of extensions.


Can the curly textures of hair be pressed straight?

Yes, all of our hair textures can be pressed straight however we recommend that you use minimal heat on the Brazilian curly texture to ensure extended wear of your Brazilian curl extensions as well as natural curl pattern.


Can all of your hair be colored?

Yes, all of our hair can be colored however we recommend all color services be conducted by a licensed stylist. Please note: All bundles of hair are not guaranteed to color the exactly the same. All hair takes color differently and can contain different variations.

Does I Heart Hair ever offer discounts?
Of course we do!! Sign up for our mailing list to receive free promotional items as well as regular discounts off many I Heart Hair products. 

How can I place an order with I Heart Hair?
You can place a secure order though our website 24 hours a day 7 days a week. Need additional assistance? Feel free to place your order over the phone during business hours by calling 888-785-7720

For large orders feel free to place the order via fax but contact us at orders@ihearthairinc.com for more detailed instructions before sending.

The hair I ordered is out of stock, what do I do?

We are sorry that we are not able to accommodate your needs at this time. I Heart Hair very rarely goes out of stock of its regular product offerings. On occasion this will happen after a large purchase. All out of stock merchandise should be available in the next 5-7 business days so please check back in with us shortly.

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